Common Questions

For Your Information

FAQ: FAQ

What are the courier service company we use ?

The courier service company we use is J&T, Ninjavan, PosLaju.

What are the estimated time of delivery?

The estimated time of delivery will be 3-8 days.

Are refund provided if the product are damaged?

Yes, refund are provided where you need to send us your order details and the picture of the damage product. Our team will assists you as soon as possible.

Are the delivery fees are free of charge?

Yes, the delivery fees are free of charge.

What are the benefits of joining the member of Chocoleca?

By joining the member of Chocoleca, members can enjoy exclusive rewards such as earn points to redeem our limited edition products, having free vouchers during festival events and others.

I can't find my favorite Chocoleca product at my local store. Can you tell me what stores carry it?

Currently, Chocoleca does not have any physical stores. We only sell our chocolate products through online.